Returns, Refunds & Complaints | Florist Shepherd's Bush

Our Fresh Flowers Guarantee in Shepherd's Bush

At Florist Shepherd's Bush, we take pride in being your trusted local Shepherd's Bush florist, dedicated to serving both households and local businesses. Our passion is delivering stunning, fresh flowers on every order, and we stand by a robust Fresh Flowers Guarantee for all customers in the Shepherd's Bush area.

Damaged-on-Arrival Policy

We pack your bouquets carefully to ensure every arrangement arrives in perfect condition. If, however, your order arrives damaged or not as expected, please inspect your flowers as soon as possible after delivery. Should you notice any wilting, broken stems, or other damage, we ask that you reach out to us within 24 hours of receipt. This enables us to assess the situation quickly and offer you the best possible resolution.

For a speedy process, please provide a description of the issue, along with photographs showing the damaged flowers and original packaging. Our team will review your claim promptly to keep things as hassle-free as possible for you.

Our Freshness Window

Your satisfaction is our top priority. All of our flowers are sourced daily and arranged by experienced local florists to ensure the highest quality and freshness. We guarantee that your flowers will remain fresh and beautiful for a minimum of 5 days from delivery, provided they are cared for according to our simple care instructions. If you experience a loss of freshness within this period, please let us know promptly.

Refund & Replacement Options

We stand behind every bouquet that leaves our shop. If your flowers arrive damaged or fail to meet our freshness guarantee within the 5-day window, you are entitled to a full refund or a complimentary replacement—whichever you prefer. We understand how important your order is, whether it's for a special occasion or to simply brighten up a space. Our Shepherd's Bush florist team will organise your refund or replacement as quickly as possible, ensuring minimal disruption to your schedule or event.

Refunds are processed using your original payment method. If a replacement is preferred, delivery will be prioritised to ensure you receive fresh flowers without undue delay.

How to Make a Complaint

Florist Shepherd's Bush values open communication and takes all feedback seriously. If you have a concern, complaint, or are dissatisfied in any way with our products or service, please contact our team directly. Provide your order details, a clear description of the issue, and any supporting photos if applicable. Our customer care team will review your complaint thoroughly and work with you to find a satisfactory solution.

Complaints are acknowledged within 24 hours of receipt and resolved as quickly as possible. We aim to address all feedback constructively, using it to continually improve our products and local service for the Shepherd's Bush community.

Trusted Local Florist for Shepherd's Bush

When you choose Florist Shepherd's Bush, you’re choosing a florist with a strong reputation for reliability, flower freshness, and excellent customer care. We are committed to making sure every experience is positive and every bouquet brings joy. Thank you for supporting your local Shepherd's Bush florist, and for giving us the opportunity to deliver beautiful, fresh flowers to your home or business.