Flower Delivery T&Cs for Shepherd's Bush Florist Services

Online Flower Delivery Terms & Conditions – Florist Shepherd's Bush

Introduction

Welcome to the Terms & Conditions for Florist Shepherd's Bush. These terms govern your use of our online flower delivery service for Shepherd's Bush and the surrounding areas. By placing an order via our website, you confirm that you accept these terms and agree to abide by them. Please read these conditions carefully before making a purchase, as they form a legal agreement between you and Florist Shepherd's Bush with respect to all orders placed for flowers and related products.

Application of These Terms

These Terms & Conditions shall apply to all customers placing an order for flower delivery on our website who wish to have products delivered to addresses in Shepherd's Bush and the surrounding areas. Customers from outside these areas are kindly requested to contact us in advance to confirm delivery availability.

Order Process

All orders for flowers and gifts placed through our website are subject to acceptance and availability. Once you place an order, you will receive an order confirmation. This confirmation is an acknowledgement that we have received your order, but it does not constitute acceptance. Acceptance will only occur, and a contract formed, when we dispatch the goods to you. In the event that we are unable to fulfil your order for reasons such as product unavailability or delivery constraints, we will notify you as soon as possible and issue a full refund where applicable.

To successfully place an order, you must:

Select your desired floral product(s).
Add the products to your online basket.
Proceed to checkout and provide accurate delivery and recipient details.
Review the order summary and agree to these Terms & Conditions.
Complete payment using the options provided.

It is your responsibility to ensure that all order information, including the delivery address, recipient details, and any personal messages, are entered correctly. Florist Shepherd's Bush cannot accept responsibility for any errors in the details provided by you, which may affect delivery or order fulfilment.

Product Descriptions and Substitutions

We strive to represent our flowers and floral arrangements as accurately as possible. However, due to seasonal availability and the perishable nature of flowers, some variations may occur in colour, size, or specific flower types. Where necessary, we reserve the right to substitute flowers or packaging with similar items of equal or greater value. We assure you that substitutions will follow the theme and value of the original selection to maintain complete satisfaction.

Pricing

All prices listed on our website are in Pounds Sterling (GBP) and include applicable VAT, unless otherwise stated. Prices are subject to change without notice, but such changes will not affect orders that have already been accepted. The final total payable, including delivery charges, will be displayed before you confirm payment.

Payment Terms

Payment for all products and services must be made in full at the time of ordering. We accept payment via secure online methods, as specified at checkout (such as credit or debit card, and, where available, certain online payment facilitators). All payment transactions are subject to validation and authorisation by your payment provider. If your payment is declined or not authorised, we will not be able to proceed with your order and no contract will be formed.

To ensure your privacy and security, we use reputable third-party payment processors. Your card details are not stored by us, and all payment information is processed securely in accordance with industry standards.

Delivery Policy

We offer flower delivery throughout Shepherd's Bush and adjoining areas. You will be asked to select a preferred date and, where possible, a time slot for your delivery during checkout. While we make every effort to deliver orders on your chosen date and within any specified time window, we cannot guarantee exact timings due to factors beyond our control (including, but not limited to, traffic, weather, or other unexpected events).

If the recipient is unavailable at the time of delivery, our drivers may leave the flowers with a neighbour, at a safe location on the property, or attempt a redelivery at our discretion. You agree that such alternative delivery options are acceptable under these terms. If redelivery is necessary, additional charges may apply.

It is your responsibility to provide a full and accurate delivery address. We are not liable for failed deliveries resulting from incomplete or inaccurate address details supplied by you.

Order Amendments and Cancellations

You may request to amend or cancel your order by contacting us as soon as possible. If your order has not yet been dispatched or prepared, we will make reasonable efforts to accommodate your request. Orders for same-day delivery or orders that have already been dispatched/prepared may not be eligible for change or cancellation.

Where a cancellation is possible and accepted, we will provide a refund to your original payment method within a reasonable time frame. Refunds may be subject to deduction of any bank processing fees or charges already incurred.

Should you need to change delivery details, recipient information, or product choices, please contact us promptly with your order reference. We will confirm whether your request can be fulfilled, depending on the stage of order processing.

Returns and Refunds

Due to the perishable nature of flowers and floral arrangements, we do not generally accept returns. However, if you believe that your order was delivered in unsatisfactory condition (such as damaged, missing, or incorrect items), please notify us within 24 hours of delivery, providing details and photographic evidence where possible.

Once we review the information and verify the issue, we may, at our discretion, offer a replacement, refund, or alternative solution. Our aim is to resolve all matters fairly and promptly, to ensure your satisfaction with our service.

Liability

The maximum liability of Florist Shepherd's Bush in respect of any order for flowers or related products, whether in contract, tort, or otherwise, shall not exceed the total price paid for the specific goods. We accept no liability for indirect, incidental, or consequential loss (including loss of business, revenue, profits, or goodwill) arising out of or in connection with the use of our website or products delivered.

We are not liable for any failure to perform, or delay in performance, where this is due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorist activities, epidemics, natural disasters, or interruptions in transport and supply chains.

If a third-party is involved in the delivery or handling of your order, we shall not be responsible for their actions or omissions once your order has been handed over to them, except where required by law.

Intellectual Property

All content on our website, including images, product descriptions, branding, and layout, is the intellectual property of Florist Shepherd's Bush or its licensors. Reproduction, copying, or unauthorised use of our content or business name for any commercial purpose is strictly prohibited without prior written consent.

Personal Information & Privacy

We collect and process personal information strictly in accordance with UK Data Protection laws. By using our flower delivery services and placing an order, you agree that we may use your information to process your purchase, arrange delivery, comply with legal obligations, and provide customer service. We take reasonable steps to protect your data and do not sell or share it with third parties for marketing purposes.

Customer Obligations

By placing an order with Florist Shepherd's Bush, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts. You agree to provide true, accurate, and complete information at all stages of the order process and agree not to use our website or services for any fraudulent or unlawful purpose.

Changes to These Terms

Florist Shepherd's Bush reserves the right to update or amend these Terms & Conditions at any time. All changes will be posted on our website and take effect immediately upon publication. It is your responsibility to review these terms on each occasion you use our site. Continued use of our services signifies acceptance of the latest Terms & Conditions.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and shall be interpreted in accordance with English law. By placing an order, you agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising in connection with these Terms & Conditions, your order, or the use of our website and services.

Severability

If any provision or part of these Terms & Conditions is found to be unlawful or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms & Conditions, along with any written correspondence confirming your order, constitute the entire agreement between you and Florist Shepherd's Bush with respect to the supply of goods and services. No other terms, whether implied by custom, law, or course of dealing, shall form part of this agreement unless expressly agreed in writing.

Contact and Complaints

We are committed to providing exceptional service for every flower delivery in Shepherd's Bush and the nearby areas. If you have any concerns regarding your order or wish to make a complaint, please contact us using the details provided on our website. We aim to respond promptly and resolve issues satisfactorily whenever possible.

Note: These Terms & Conditions are intended for customers ordering flower delivery in Shepherd's Bush and its surrounding areas. If you are outside this delivery area, please enquire about service availability before placing your order.